Assistance for safes

home, office, shops

file

Assistance for safes


Below are some questions and answers about how to use CISA safes for the home, office and shops and solve any related problems. 

Use only original CISA spare parts which can be purchased at all the best hardware stores. 

PDF B

Download the technical manual
of your safe

Doctor B

Contact our
number +39 0546 677.111

F.A.Q.

What should I do if I forget the combination to the safe?

  • If the safe is open, just reset it.
  • If the safe is locked, contact our service centre on +39 0546 677.111.

Is there a master combination that will open all safes?

  • No, there isn't a master combination that will open all safes.

I've lost all the safe keys, can I get a duplicate copy?

  • It is impossible to trace the bitting of your key so you cannot get a duplicate copy.
  • If the safe is open, you will have to change the mechanical lock.
  • If the safe is locked, contact our service centre on +39 0546 677.111.

After I enter the combination, the red light stays on for about a minute and I can't open the safe.

  • You have entered the wrong combination.
  • If the safe is open, just reset it.
  • If the safe is locked, contact our service centre on +39 0546 677.111.

When I enter the combination, no lights go on.

  • Power the safe externally using the cable provided, a battery holder with 6 AA batteries (item 107114000) and 6 new AA alkaline bateries, and enter the combination. Do not use universal power supplies or power supplies that are connected to the mains.

Can I use a universal power supply or power supplies that are connected to the mains to power the safe externally?

  • No, because the voltage delivered by power supplies of this kind is usually higher than the declared voltage, so they could damage the electronic board.